Right of withdrawal
You have the right to withdraw from the contract within 14 days without stating reasons.
*With the exception of custom laces, they cannot be returned or exchanged.

During this period you can do with the product what is reasonably necessary to assess the product.
You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging, unless the packaging contains a seal.

If you have done more than was necessary to try the product, we may charge you for this.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, took possession of the product.
If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.

Please complete the withdrawal form below.

Refund
After you have made use of your right of withdrawal, you will receive all payments, including any delivery costs for the outward shipment, within ten days.
We will refund you with the same payment method you used to pay, unless you agree on a different method with us.
*You bear the costs for the return shipment yourself.

Exclusion right of withdrawal
Exclusion right of withdrawal:

• Products made according to the customer's specifications are unambiguously adapted to the customer's personal requirements. So laces that are custom made for you cannot be exchanged.
• Business customers.

Return address
We request that you return the product as much as possible in its original packaging, properly packaged and postage prepaid to:

PLEASE NOTE: Custom laces cannot be exchanged/returned.

veters.nl
T.A.V. Retour afdeling
Floridadreef 108A
3565AM Utrecht, The Netherlands